Hook Up My Utilities

General Information
Residents living within the city limits (and limited areas outside the city limits) have the following services through Indianola Municipal Utilities and City of Indianola:
  • Electric
  • Recycling
  • Waste Water
  • Water
  • Storm Water
Billings for these services are issued on the first day of the month and are due no later than the 20th of the month in which they are issued. (Balances not paid by the 20th are subject to a late charge of 1.5%).

Setting Up Service
Application for municipal utility services must be filed at the City Clerk’s office located at 110 North First Street, Indianola. The application must be signed by all adults or emancipated minors residing at the address to be served. A connection charge shall be required at the time of application. The connection charge is $15.90 for each utility service requested during regular business hours, which are Monday-Friday, 8:00 a.m. to 5:00 p.m. A valid photo ID is required.

After Hours Connection

Application for municipal utility services outside regular business hours may be filed at the Indianola Police Department located at 110 North First Street, Indianola. The application must be signed by all adults or emancipated minors residing at the address to be served. A connection charge shall be required at the time of application.

The connection charge is $60.00 for each utility service requested after regular business hours and must be paid by check or cash.  Police Department hours are 7:00 a.m.-11:00 p.m. Monday-Friday and 8:00 a.m. to 8:00 p.m. Saturday and Sunday. A valid photo ID is required.
 
Payment Options
Online Bill Payments are available 24-hours.

Residents have the option of paying their municipal utility services bill on-line by credit card through a secured web site. Easy to follow instructions are provided on the payment screen to ensure that even a novice on the computer can successfully complete their payment transaction.

Payments by credit card are also accepted at the payment counter at City Hall. Visa, MasterCard, and Discover are accepted and the card must be presented by the authorized person.

Automatic Payments
Billings for municipal utility services may be set up for automatic payment through your checking account. An authorization form is required and can be completed at City Hall.  The payment will be deducted on the 20th of each month.  If the 20th falls on a weekend or holiday, the payment will be deducted the business day prior to the 20th.

Budget Billing
This billing option allows customers to pay the average of their annual utility costs on a monthly basis rather than the actual bill amount. Paying the average costs allows you to know (and budget for) the exact payment amount. Customers selecting this billing option should keep in mind that if their usage increases, their average increases accordingly. A sign up form may be completed at City Hall.

Notice to Utility Customers

To assist our customers in resolving complaints relative to the Indianola Municipal Utility Service, we ask that you contact the utility at the following address and telephone number: 
 
City of Indianola 
110 North First St.
PO Box 299
Indianola IA, 50125

Ph: 515-961-9410 

If your complaint is related to service disconnection, safety or renewable energy and Indianola Municipal Utilities does not resolve your complaint, you may request assistance from:

Iowa Utilities Board
1375 East Court Ave.
Room 69
Des Moines, IA 50319-0069

Ph: 515-725-7321
Ph: 877-565-4450 (toll free)